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Add GET /conversations/{id}/hitl_events to the Preview spec - #656

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ryan-challis-intercom merged 1 commit into
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rc/hitl-events-api
Sep 3, 2026
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Add GET /conversations/{id}/hitl_events to the Preview spec#656
ryan-challis-intercom merged 1 commit into
mainfrom
rc/hitl-events-api

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@ryan-challis-intercom ryan-challis-intercom commented Sep 3, 2026

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Why?

Fin can consult a teammate before replying when it is unsure of an answer. There was no way for a workspace to retrieve that exchange, so a new endpoint returns it per conversation and this documents its contract.

How?

Adds the path and two schemas to the Preview spec, modelled on the neighbouring handling_events endpoint. The per-event data object varies by event type, so the endpoint description carries that mapping alongside the caveats a consumer needs.

Generated with Claude Code

Adds GET /conversations/{id}/hitl_events to the Preview spec, with the
hitl_event and hitl_event_list schemas and a worked example covering all
five event types.

Co-Authored-By: Claude Opus 5 (1M context) <noreply@anthropic.com>
@ryan-challis-intercom
ryan-challis-intercom merged commit 32e9c49 into main Sep 3, 2026
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ryan-challis-intercom deleted the rc/hitl-events-api branch September 3, 2026 15:32
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2 participants